5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent control processes.
Safety guard companies are unlike any seller a property manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it is crucial to implement a method of verification and quality control to make sure that problems associated with the lack of doing these tasks do not begin to happen.
In this guide we’ll talk five (5) simple steps to improving your safety guard service and attaining what you imagine as your ideal warehouse security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a good match for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a good deal on what to expect from that shield and it provides you an opportunity to ask a different shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in several circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security firm double bank? (Double banking is the procedure for having a veteran guard working in precisely the same time as the new guard.)
Determine the answer to every one of the questions and be sure they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work in your property.
Guard supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel their job is not important and they begin to find themselves as not as a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards must produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your property. These tracking systems permit the security guard business to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the safety guard company provides a method of earning sure each guard is secure and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your safety while you are not there. During these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security adviser be sure the adviser is not really a security guard business. If so, your audit is sure to develop problems with your existing security guard business.